Xprompt Commercial Terms

1. Scope

These Commercial Terms apply to Xprompt wallet balance, top-ups, model-call billing, Xprompt Plus, published API versions, promotions, orders, bills, refunds, and other paid services.

The purchase page, order confirmation page, balance ledger, price displays, and these Terms together form the transaction rules. If these Terms conflict with the Terms of Service on commercial matters, these Terms control for those matters. Mandatory consumer rights always take priority.

2. Prices and payment

Benefits, prices, currency, taxes, billing units, service period, payment method, and whether auto-renewal applies are determined by what is shown on the purchase or order page at the time.

Payment providers are not listed one by one in these Terms. You can see the actual payment channel on the payment page. A payment channel may independently verify, reject, delay, or reverse a transaction.

Currency conversion, payment-channel fees, bank fees, or network fees are governed by the payment page, issuing bank, payment channel, or law. If taxes must be collected by law, we will display or explain them before purchase where required.

3. Wallet balance

Wallet balance can only be used to purchase supported Xprompt services. It is not a bank account, deposit, legal tender, electronic money, security, or investment product. It does not earn interest and cannot be transferred, traded, or withdrawn.

Except where mandatory law requires otherwise or Xprompt expressly agrees in writing, wallet top-ups are not refundable after successful recharge.

Wallet balance does not expire, unless the account is lawfully closed, the service is terminated as a whole, fraud/chargeback/illegal-risk measures apply, or applicable law requires otherwise.

4. Top-ups and settlement

Top-up amounts, limits, and available payment methods are shown on the top-up page. A payment page showing success does not always mean balance has settled. Balance can be used only after Xprompt order and wallet ledger records confirm settlement.

If settlement is delayed, do not pay repeatedly. Submit order information through the in-product support entry. We will reconcile based on the order, payment notice, and payment lookup results.

5. Model-call billing

Model fees may be calculated based on model, input/output tokens, cache, tool calls, request count, image/audio/video units, or other metering units shown in the product.

Pre-run fees may be estimates. Final fees are based on completed model calls, provider-returned usage, Xprompt billing rules, and account ledger records. You can view model, time, usage, charge, and balance changes in your account or run record.

If duplicate or incorrect charges are clearly caused by Xprompt error, we will correct the ledger and handle it through balance return, credit, or the remedy required by law.

6. Xprompt Plus

Xprompt Plus is currently a fixed-period membership purchased or renewed manually and charged once from wallet balance.

Xprompt Plus currently does not auto-renew and will not automatically deduct balance for the next period. Each period requires your active confirmation.

Except where mandatory law requires otherwise or Xprompt expressly agrees in writing, Xprompt Plus is not refundable after purchase.

Membership benefits, service period, published API scope, and limits are determined by the purchase page and product page.

7. Production API and 7-day grace period

Production APIs are tied to the validity period of Xprompt Plus. After Plus expires, the production API has a 7-day grace period.

During the grace period, you can renew Plus to extend production API availability. If Plus is not renewed after the grace period, production API calls will be suspended. Published version records are retained according to product rules.

Test APIs are for debugging and acceptance. Their validity period is shown in the publish modal or product page. The current test API validity period is 24 hours.

8. Auto-renewal

Xprompt currently does not provide auto-renewal and does not store authorization for future recurring charges.

If auto-renewal is introduced later, we will clearly show cycle, amount, billing frequency, cancellation, refund rules, and contact information before purchase and obtain any required express consent. Users must be able to cancel future renewals in a simple way.

9. Refunds and disputes

Except where mandatory law requires otherwise or Xprompt expressly agrees in writing:

• wallet top-ups are not refundable after successful recharge, and balance does not expire;
• used or unused balance cannot be withdrawn or transferred;
• Xprompt Plus is not refundable after purchase;
• promotional, gifted, or compensatory credits cannot be cashed out, withdrawn, or refunded;
• account deletion does not automatically trigger balance or Plus refunds;
• if duplicate or incorrect charges are clearly caused by Xprompt error, we will correct the ledger.

If a payment reversal, chargeback, fraud, account anomaly, or dispute occurs, we may suspend related balance or benefits and perform manual review. Where we can contact you, we will explain the reason category and appeal entry.

Billing disputes can be submitted through the in-product support entry with the minimum necessary order number, ledger ID, or run ID. Do not send payment passwords, full card numbers, or other sensitive payment credentials.

10. Receipts, invoices, and records

Order records and wallet ledgers are available in the product. Receipts, invoices, or equivalent tax documents, when available, may require you to provide lawful and accurate billing information.

We may retain transaction records as required by tax, accounting, audit, anti-fraud, payment dispute, and legal obligations.

11. Promotions and credits

Promotions, coupons, gifts, and compensatory credits may have additional rules, such as validity period, applicable services, account restrictions, non-transferability, and abuse controls. If additional rules conflict with these Terms, the more specific promotion rule applies.

We may revoke promotional credits obtained through fraud, abuse, technical error, account sharing, or rule violation.

12. Changes to commercial rules

We may adjust prices, benefits, metering, regions, payment methods, and commercial rules. Changes do not affect already-settled orders unless required by law, supplier change, fraud, payment dispute, or safety/compliance risk.

Material changes to paid services will be shown in the product or notified through account/email/equivalent methods where required.

13. Contact

Payment, balance, order, Plus, API availability, and billing disputes can be submitted through the in-product support entry.